How does this work?
By signing up, you agree that we are acting as you agent for selling vouchers online. You are asking us to assist you in the online provision of vouchers for future products or services that you will offer the purchasers of those vouchers. We agree to act as your agent, and supply vouchers to your customers, and process payments for you, then remit those funds to you on a regular basis.
The vouchers can be used for any food, drinks etc at your premises.
Who is this for?
SOS was set up to help smaller businesses who don’t have the capacity to sell their own vouchers online. We are doing this as volunteers, and in fact running the site costs us money. If you are a larger company with the capacity to set up online voucher sales yourself, we are happy to have an entry on our site which points to your online site for you, but we won’t transact vouchers and payments on your behalf.
Our site is set up on Shopify, you can follow these instructions by Shopify to set up a gift card site for your franchise/chain.
I’m not listed on your site; how can I get listed?
Please register here. Include the name of your business, address, phone number and website if you have one, and we will try to get you set up asap. Before we can pay you out, we’ll also need your bank account number to pay into.
How do I get people to buy vouchers?
You’ll need to push the site on your social media and other marketing channels. We will be doing publicity about it too (see the Media area), but really this is about you engaging your local community.
Promote this as much as you can. Update your Facebook page, Instagram etc with a link to www.sosbusiness.nz. Email or call your customers and ask them to consider buying a voucher. Find the local Facebook groups in your area, or the Neighbourly groups, and post about it, asking people to support you. Consider contacting your local media (radio, newspaper) and asking them to run a story.
How does a voucher get issued? How will I track them?
Our system will issue a voucher with a unique order code on it automatically. We will set up a vendor account with your own login so that you can track your vouchers and mark them off as they are used.
In the Vendor Portal you can download the voucher file, and you can also mark off which vouchers have been redeemed.
How can I see what I have sold?
Log into the Vendor Portal we have created. Instructions are here:
What do the vouchers look like?
We only offer digital vouchers. We do not mail out physical or tangible vouchers to customers.
The vouchers are emailed to the customer, so they may have them on their phone, or they may have printed a page out. On it will be something that looks like this:
The Voucher ID is unique, and can take the form of a long number (as above) or a string like "Voucher id: C51A-09D9-325C-3F33-C266". Both are valid and unique.
Also, for the very early orders (from about March 24th to 28th) they may be missing a number and just have a receipt number.
The portal will show you all the vouchers that have been bought for your venue so you can track them.
How do I reconcile vouchers with my POS system?
You will be able to view your voucher sales in our Vendor portal (if you have been approved to sell you will be invited to our Vendor portal). You can then download this as CSV and upload it into your POS system OR print it and manually strike vouchers off as customers redeem them. You can also track redemptions on the Vendor Portal.
For Vendor Portal Help, click here.
Unfortunately, we do not offer any integration services or advice or apps for your POS. We like to keep things simple :)
Can customers do partial redemption of vouchers?
This is entirely at your discretion. We are just creating an easy way for you, the vendor, to sell vouchers to customers online and for customers to easily purchase vouchers from you via SOS (as agents). How you redeem and reconcile vouchers is up to you.
I'm open and redeeming vouchers, but the customer is too far away to read the code
We hear that some of you are finding it hard to see the voucher codes when the customers are 2 meters away.
If you ask them to give you their name, and the last 4 digits, it should be unique and you should be able to find them in your list of vouchers.
Get customers to send you their voucher codes or a screenshot of their voucher at point of sale. This can be done across many mediums like text messaging, email, over social media (great opportunity to get them to follow you on social too)
I don’t sell vouchers (or I do but only in person) can I join?
Yes - this site is for you! If you can’t issue vouchers, we set them up for you and process the payments on your behalf - no fee, apart from the credit card and bank charges.
If you already sell vouchers on your website, we can just link to them for you from your site entry.
Are there fees?
No fees charged by us at all - we are just trying to help you out. The only fee is the credit card fee that Visa, Mastercard etc charge on the purchase.
Credit card fees below:
|Shopify Payments||2.0% + 30c|
What about GST & Tax?
These vouchers are the same as if someone was buying from you; you need to account for the GST component of them as you normally do. Similarly they are income so count towards your revenue - you should probably consult with your accountant if you have one, as some businesses would account for these as a liability, rather than revenue, as you haven't delivered the service yet. #NotAnExpert
How quickly will I get paid out?
We will do a payout into your nominated bank account weekly, or more regularly if we can. Ther eis a delay from when a customer buys a voucher until the payment is released (it takes 2 to 3 days with the Shopify Payment system, and longer for Paypal payments) which we are trying to reduce.
What does it mean when it says the voucher is a Donation?
It means the voucher is a donation :) We put in a way that customers could choose to simply 'donate' rather than buy a voucher. We've been blown away at the response and many of you have donations. Take a look in the vendor portal for more details.
I already sell vouchers on my website, can I just have that listed?
Yes - if you sell vouchers on your website, we can just link to them; but if you don’t then we can set them up for you and process the payments on your behalf - no fee, apart from the credit card charge and bank charges.
I’m a barber / bubble tea shop / cake shop / etc - can I join too?
Sure - the more the merrier. If having this voucher system can help you, then please join up - and spread the word to your customers!
I'm a franchise/chain, I have nation-wide locations etc - can I join too?
SOS was set up to help smaller businesses who don’t have the capacity to sell their own vouchers online. We are doing this as volunteers, and in fact running the site costs us money, so if you are a larger company we feel you have the capacity to set up online voucher sales yourself. If you do that, we are happy to have an entry on our site which points to your online site for you, but we won’t transact vouchers and payments on your behalf.
It is relatively easy to set up your own voucher site. We are using Shopify and you can follow these instructions to get set up: https://www.shopify.co.nz/blog/sell-gift-cards
If you require further assistance, please check out the Shopify Experts Marketplace where you will be able to find a Shopify vetted expert who can assist you with your setup and any customisations you might want.