Buying Universal Vouchers for a large group?

We'll build you a custom campaign and send to as many recipients as you need; from 10 to 10,000! Recipients are sent a code assigned fixed credit value. They then redeem that credit at any of the 2,000+ businesses on the SOS platform using the inKind App.

We'll be a little slower to respond across the holiday period, as our Team takes some time with their families. Thank you for your understanding!

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For Vendors

 

Universal Voucher Resources 

SOS is excited to introduce the Universal Voucher, which gives customers the opportunity to redeem voucher credit using the inkind app at any business across our 1,000+ strong network.

The redemption process is simple, and for your convenience we've included an easy to follow diagram below.

 

How to process Universal Voucher redemptions

 

This four step process has been designed to make credit redemption as hassle-free as possible.

 

 

Keeping track of SOS voucher redemptions

How you input voucher redemptions is entirely up to you. We recommend adding SOS as a tender type for your record keeping purposes, though you are free to use any system that works well for you (i.e. gift card, voucher, etc).

As a reminder, Universal Voucher redemptions do not appear in the vendor portal. SOS Legacy vouchers are no longer available, though historical purchases can be viewed in the portal. For questions or support, please email andrew@sosbusiness.nz

 



FAQs

 

General

How does SOS work?

By signing up, you agree that we are acting as your agent for selling vouchers online. You are asking us to assist you in the online provision of vouchers for future products or services that you will offer the purchasers of those vouchers. We agree to act as your agent, and supply vouchers to your customers, and process payments for you, then remit those funds to you on a regular basis. 

The vouchers can be used for any food, drinks etc at your premises. 

Who is this for?

SOS was set up to help businesses who want to have the capacity to sell their own vouchers online. 

I’m not listed on your site; how can I get listed?

Please email andrew@sosbusiness.nz if you'd like to register your small business.

How do I get people to buy vouchers?

Universal Vouchers can be purchased here, so be sure to share it around.

You can also push the SOS website on your social media and other marketing channels. We will be doing publicity about it too (see the Media area), but really this is about you engaging your local community. 

Promote this as much as you can. Update your Facebook page, Instagram etc with a link to www.sosbusiness.nz. Email or call your customers and ask them to consider buying a voucher. Find the local Facebook groups in your area, or the Neighbourly groups, and post about it, asking people to support you. Consider contacting your local media (radio, newspaper) and asking them to run a story. 

 


Universal Vouchers

 

What is the Universal Voucher and how does it work?

Rather than buying separate vouchers for individual locations, SOS users can now use the inKind app to redeem their Universal Voucher at any of the businesses across the network. 

Customers are able to redeem Universal Voucher credit over multiple visits as long as they have a balance remaining on their account.

 

Can I handle partial payments with the Universal Voucher?

If a customer does not have enough voucher credit to handle the full bill or would like to only pay a portion of the bill with the inKind app, the process is quite straightforward.

Simply ask the customer to enter the desired redemption amount and close out the remaining balance of the bill with another tender type (cash, credit or debit).

 

How can I verify that a genuine Universal Voucher redemption has occurred on the app?

When the customer selects your business and the appropriate dollar value for the transaction, they will show you a confirmation screen once it has been completed.

inKind registers the transaction on our back end, then remits the funds to you weekly.

 

There's no code to track with Universal Vouchers?

Correct--with Universal Vouchers, you won't need to reference a pesky voucher code when a customer comes in to redeem. All you need to do is ensure the customer has typed in the correct bill total, then shows you the green checkmark on the payment confirmation screen. 

We will process the payment from there and will send you redemption confirmation emails for your records.

As a reminder, Universal Voucher redemptions will not appear in the Vendor Portal. SOS Legacy Vouchers are no longer available.

 

 

Money

Are there fees?

No fees charged by us at all - we are just trying to help you out. The only fee is the credit card fee that Visa, Mastercard etc charge on the purchase.

 

Credit card fees below:

Shopify Payments 2.0% + 30c
Stripe 1.7% + 30c


What about GST & Tax?

These vouchers are the same as if someone was buying from you; you need to account for the GST component of them as you normally do. Similarly they are income so count towards your revenue - you should probably consult with your accountant if you have one, as some businesses would account for these as a liability, rather than revenue, as you haven't delivered the service yet. #NotAnExpert

How quickly will I get paid out?

We will do a payout into your nominated bank account weekly. There is a delay from when a customer buys a voucher until the payment is released (this can take 2 to 3 days) which we are trying to reduce. 

Other

 

Who is inKind?

inKind provides financing and marketing support to hospitality businesses around the world. We have partnered with them on the SOS initiative for their best-in-class mobile app that provides users and vendors with a seamless redemption process.

To read more about how inKind has revolutionised hospitality finance, please visit their webpage.