For Customers

SOS Business provides the Universal Voucher, which gives customers the opportunity to redeem voucher credit using the inKind app at any business across our 1,000+ strong network.
Click here to purchase now!
Universal Voucher Redemption Process



What is SOS Business?
SOS = Spend On Small.
The SOS platform was originally built to help the small businesses in our area to try to mitigate the disastrous consequences of Covid-19. We have had great impact in helping small business stay alive in unknown times.
Now that the economy is recovering, we still recognise the need for NZ to shop local and spend on small. We are still here supporting small biz and excited to see our economy thrive!
The SOS Universal Voucher is cashless and forward thinking. It's powered by the inKind app, and continues to act as the agents for the businesses still in need of your support.
You used to offer vouchers for specific businesses - how does the universal system work?
The SOS Universal Voucher unlocks access to all 1,000+ businesses across our national network. Simply search for the business you want to redeem at and enter the appropriate $ amount when presented with the bill.
What app do I need to download for the Universal Voucher?
The SOS Universal Voucher requires the inKind app to be redeemed.
Simply download the app and input your account information to start redeeming your voucher credit today!
When will I get the Universal Voucher? What is it?
When you pay, you will receive an order confirmation email with instructions on accessing your credit through the inKind app.
Once you have downloaded the inKind app, please create an account using the same email address from purchase.
Your credit will be automatically waiting for you on the app once you log in!
I want to send a Universal Voucher as a gift, how do I do that?
When you select which tier you would like to purchase, you will be given the option to send the Universal Voucher as a gift. The recipient will then be sent an email with instructions on how to claim their gift!
If you have your own Universal Voucher, you can also send a gift directly from the app by clicking the yellow "giftbox" icon on the bottom of your screen.
When does my Universal Voucher expire?
All voucher credit should be redeemed at a participating business within thirty six (36) months of the Original Purchase Date, after which date the credit may expire.
A restaurant I’m eating at is meant to accept my universal voucher, but they are telling me that they haven’t heard of this app before, only a paper voucher--what happens now?
Every business in the SOS network has voluntarily signed up to SOS Business. If you have had trouble redeeming your credit, please email andrew@sosbusiness.nz so that we can address the issue.
What happens if a business I bought a voucher for goes bust?
Yep, that is a fair concern. Given none of us can predict the future, that is a risk you take when buying a voucher. Given we are agents for the businesses, it will be up to them to work with you in the scenario that they cannot fulfil their voucher.
Our strong advice is that you should ensure you are happy to take this risk before you complete the transaction.
What about regular SOS vouchers?
The legacy SOS Vouchers are no longer available on the SOS Business platform. If there's a business you'd particularly like to support, get in touch with them and enquire about in-house gift vouchers, or purchase a SOS Universal Voucher via the inKind app and spend it with them :)
How much of the money goes to the businesses?
All of it, less the credit card fees. There is no-one trying to make money here, just save these businesses, and as above, we are agents working on behalf of the businesses.
Credit card fees below:
| Shopify Payments | 2.0% + 30c |
| Stripe | 1.7% + 30c |
How do I know this is legit?
SOS Business was set up by a few concerned people in the community. Since its inception, inKind has acquired the platform and innovated it for digital, global support for NZ small businesses. No credit card details are held by us. This site is hosted by Shopify, the payments go through Shopify Payments, Stripe or Paypal.
Are you a charity?
No we are not a registered charity. We are a registered company (company, SOS Business Ltd). There are no profits from the voucher sales – all the proceeds from the vouchers go directly to the cafes, restaurants etc. All the overheads and other costs are being covered by inKind.
