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For Customers

What is SOS Business?

This is a rescue scheme to help the small businesses in our area to try to mitigate the disastrous consequences of Covid-19, by setting up a way for their regular clients and supporters to buy vouchers for future products from those businesses. Buy them now, when these places really need the cash, and get the services later when this whole Covid-19 is a bad memory.

We (sosbusiness.nz and the people behind it) are acting as the agents for the businesses - we are helping you to buy the voucher from the businesses and remitting your payment to them.

You used to offer vouchers for specific businesses--how does the new universal system work?

The SOS Universal Voucher unlocks access to all 2500+ businesses across our national network. Simply search for the business you want to redeem at and enter the appropriate $ amount when presented with the bill.

You can also still purchase individual vouchers.

What if the business I buy a voucher from goes bust before I can cash it in?

Yep, that is a fair concern. Given none of us can predict the future, that is a risk you take when buying a voucher. Given we are agents for the businesses, it will be up to them to work with you in the scenario that they cannot fulfil their voucher.

Our strong advice is that you should ensure you are happy to take this risk before you complete the transaction. Please refer to our Terms and Conditions here for more detail.

I still have a $25 paper voucher from earlier in the year I’d like to redeem--am I able to add that value to the $100 of credit on my new SOS app account?

While your paper voucher is still valid, unfortunately we cannot combine values. 

When will I get the voucher? What is it?

When you pay, you will receive 2 emails. The first is an order confirmation email. The second is a receipt with a unique order number on it - that becomes your voucher. Print it out, or bring it on your phone to the establishment you bought it for after this is all over, and they will accept it then.

Will I get a physical/tangible voucher mailed to me?

No, this is an e-voucher system. We will not be mailing out physical or tangible vouchers. And let's face it, it's a lot more environmentally friendly anyway. 

I want to buy a voucher as a gift, but not sure which business to buy from?

Consider buying a Gift Card - this is perfect for giving to someone when you don't know where they will use it. If you want to buy a lot (for corporate gifts etc), then get in touch as we can invoice you and make it easier to issue bulk amounts.

I want to send a voucher to a friend/family etc, how do I do this?

When you purchase a voucher, you will receive your voucher code in an email almost immediately. This is a unique code that you can forward in email to your friend/family.  

How long will the voucher be valid for?

Until 6 months after you bought it.

I purchased a voucher but haven't received a voucher email

Please follow these troubleshooting steps:

1. Check your junk folder. If you are using a hotmail address this is most likely in your junk folder. If you are using a gmail or yahoo address, it may be in your promotions tab or junk folder depending on your spam filters. 

2. Did you spell your email correctly at checkout? 

How much of the money goes to the businesses?

All of it, less the credit card fees. There is no-one trying to make money here, just save these businesses, and as above, we are agents working on behalf of the businesses.

Credit card fees below:

Shopify Payments 2.0% + 30c
POLi 0% 

 

How do I know this is legit?

It is - this has been set up by a few concerned people in the community. No credit card details are held by us. The site is hosted by Shopify, the payments go through Shopify Payments or Paypal. 

Are you a charity?

No we are not a registered charity. We are a registered company (company, Mr & Mrs Downs Ltd). There are no profits from the voucher sales – all the proceeds from teh vouchers go directly to the cafes, restaurants etc. All the overheads and other costs are being covered by our company. 

I have a business I'd like to support who isn't listed - how can I do that?

Please contact them and let them know about us, or go to this page and tell us about them. We will try to contact them and if they want, we will add them.

I want to buy a gift card for a restaurant or café in Australia – can I do that?

Absolutely! We are partnered with another fantastic not-for-profit initiative across the Tasman – Save Hospitality. It operates in an almost identical way to SOS Business, with the exception being that to redeem your credit you need to download a free app called inKind, rather than getting a voucher via email. Save Hospitality has hundreds of Australian hospitality businesses signed up, and you can nominate additional ones, if the one you’re looking for isn’t there. You can also gift your credit to somebody else to use – handy if your favourite auntie lives in Oz. Visit savehospitality.org to get started.